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Service & Support / Support Contacts
SHIPPING NOTE The current repair turnaround time is approximately 10 business days from receipt pending parts availability.
 Service and Support - Online
Need help? Have a question? Help is just a mouse click away. Any time. Anywhere. For the solution to a technical problem you are experiencing with your product, check our Service and Support section which contains downloads and detailed technical information including frequently asked questions, user guides, warranty details, software, specifications and more!
 Service and Support - E-Mail
If you are unable to find the answer to your question in our Service and Support section, rather than asking you to spend your valuable time on the telephone, we offer the option of sending e-mail to our World Class Customer Support team. Please use one of our handy online forms (see chart below) to make contact or submit questions.
| Americas |
Asia, Oceania, Pacific |
Europe, Middle East, Africa |
Note: To expedite a response from technical support, please register your product before continuing with one of these forms. |
Submit questions to Customer Service or Technical Support. |
Submit questions to Customer Service or Technical Support. |
Submit questions to Customer Service or Technical Support. |
 Service and Support - Telephone
The ASK Proxima hotline is available during regular business hours (see chart below for available hours in each region). If you need help after hours, on weekends or on holidays, take advantage of our 7 x 24 Support option. We can get you up and running fast.
| Americas |
Asia, Oceania, Pacific |
Europe, Middle East, Africa |
Note: To reduce the time you spend speaking with technical support, please register your product before calling. |
Customer Support Telephone
+1 (503) 685-8888
Mon - Fri, 5 a.m. - 5 p.m. Pacific |
Customer Support Telephone
Singapore: +65 63539449
China: 800-828-2268
Australia: 1300-725-295
Mon - Fri, 9 a.m. - 6 p.m. SGT |
Customer Support Telephone
+31 (0)20 579 2820
Mon - Fri, 08:00 - 18:00 CET |
Customer Support Fax
+1 (503) 685-7239 |
Customer Support Fax
Singapore: +65 68427732
China: 0512-62561785
Australia: +61 02-9739-8415 |
Customer Support Fax
+31 (0)20 579 2151 |
7 x 24 Support Telephone
7 days, 5 p.m. - 5 a.m. Pacific
+1 (888) 592-6800
$75 US per incident
Available in North America |
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7 x 24 Support Telephone
7 days, 18:00 - 08:00 CET
+31 (0)20 579 2828
$75 US per incident
Available in EU Countries & Switzerland |
Toll-free in North America
+1 (800) 799-9911 |
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Freephone
France: 0800 905-993
Germany: 0800 181-3649
Italy: 0800 877-238
Spain: 900 993-163
UK: 0800 028-6470
Other: 008000 463-6287*
*Freephone from all other EU countries |
 Locate a Service Center
We offer a Worldwide Service Network for your service and support needs. You can use our online form to contact a member of our Authorized Service Center network in the United States or in any of more than fifty countries worldwide, or contact the dealer or reseller from whom you purchased your product. Note that ScreenPlay products must be serviced directly with InFocus.
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